Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To initiate a return, please contact us at support@getglami.com. If your return is accepted, we’ll provide the return address and instructions on how to send your package. Note that return shipping costs are to be borne by the customer. We can provide you with a return label once the shipping cost is paid. Items sent back to us without first requesting a return will not be accepted. You can always reach out for any questions regarding returns at support@getglami.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can address the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care items (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. For questions about a specific item, please reach out. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you need is to return the item you have. Once the return is accepted, you can make a new purchase for the desired item.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging—and accompanied by the receipt or proof of purchase.

Order Cancellation

For order cancellations, please contact us as soon as possible. If more than 12 hours have passed since placing your order, we cannot guarantee a cancellation. If your item has already shipped, cancellation is not possible.

Change of Address

If you need to update your shipping address, please contact us within 8 hours of placing your order. Address changes requested after this time cannot be guaranteed.

Refunds

Once we’ve received and inspected your return, we’ll notify you regarding the status of your refund. If approved, a refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@getglami.com.